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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

1. Account.

1.1. Do I need to register an account for online ordering?

To ensure the interests of customers, you need to have an account to place orders at Boo.vn. But rest assured that signing up at Boo is easy and fast. After registering, you will be able to accumulate points when shopping, in addition to receiving the latest preferential information and promotions from Boo.

1.2. How to register an account on Boo.vn?

You can log in directly with your Facebook and Google accounts. Or you can select the "Register" section, fill in your name and phone number. The system will then send you a confirmation OTP code, you just need to enter this code and select "Create Account" and you have completed the registration process.

1.3. What if I forget my password to log in to my account?

At the login interface, select the "Forgot password" section and fill in the phone number registered for the account. Boo will then send an OTP code to your phone number. You just need to enter this code and change the new password and you're done.

1.4. Is my information secure?

All your information is absolutely confidential by Boo. For more information, please refer to the Privacy Policy.

1.5. I would like to comment, complain or complain.

  • BOO appreciates all customer opinions, you can contact BOO directly via the call center: 1900 232313 support from 8:30 – 17:30 daily from Monday – Friday.
  • Please send to the email: [email protected] or you can go directly to Boo's office at 8th Floor, Thang Long Metal Building, No. 1 Luong Yen, Bach Dang Ward, Hai Ba Trung District, Hanoi City.

1.6. How to use SDT to register to buy at the store to buy online?

  • If you don't have an account to order online, you just need to register an account with the phone number used to shop at the store, the system will automatically sync all data such as personal information, purchase history, and point accumulation.
  • If you log in to the Website with your Google or Facebook account, please go to the "Personal Information" update section and then enter the phone number you used to make the purchase.

2. Order.

2.1. How to buy Boo's products?

You can purchase BOO products through:

  • Boo's retail store system nationwide, the list of stores you can refer to here.
  • Buy directly on Website: boo.vn

2.2. How to place an order at Boo.vn?

To order on Boo.vn, please refer here and then the product will be delivered to the address that you have registered for pickup.

2.3. How do I know if my order has been successful?

After you place your order successfully, Boo's system will send a confirmation email to the email address you have registered.

2.4. How can I track the status of my order?

There are 2 ways you can track the status of your order.

  • Option 1: Boo's system will send an email notification of the status of your order, you can track it directly on Mail or click on the "Order Status" section in Mail to see details.
  • Option 2: You log in to Boo.vn, select the "My Orders" section and track the status of your orders.

2.5. Do I have the right to cancel after placing an order?

  • You can actively cancel an ordered order by going to the "My Orders" section, selecting the order to be canceled and selecting "cancel order"
  • For orders that have been paid in advance, please contact Boo's call center: 1900 232313 support from 8:30 a.m. – 5:30 p.m. daily from Monday to Friday for assistance in canceling orders and refunds.
  • For orders that are in transit, you cannot actively cancel on the Website, please refuse to receive the goods when there is a delivery staff to help Boo.

2.6. How long will it take for me to receive my money back in my account if I cancel my order successfully?

       -   To confirm the refund information, please fill in the information about the bank account for Boo to proceed with the refund procedure at the link: bit.ly/BOOhoantien.

  • To confirm the refund information, please fill in the information about the bank account for Boo to proceed with the refund procedure here
    The time for Boo to refund money to your account will depend on the time of the bank or another party (Momo, VNPay...), up to 30 days from the time Boo receives the refund request (excluding Saturday, Sundays and holidays, Tet )

2.7. Can I exchange the product after I have placed an order?

To change products after you have placed an order, please cancel the previously placed order and place a new order with the products you wish to change.

2.8. How long does it take for me to receive my order?

Delivery time depends on your pickup address

  • With orders delivered to Ho Chi Minh City. Ho Chi Minh City, Hanoi within 48 working hours from the time you receive the shipment email
  • For orders delivered to other provinces and cities up to 5 working days from the time you receive the Shipment Email
    *Excluding Saturdays, Sundays and holidays, Tet

2.9. Can I change my delivery information after placing an order?

With the order has been successfully placed, to change the delivery information, please contact Boo's call center: 1900 232313 support from 8:30 am – 5:30 pm daily from Monday – Friday or email: [email protected] – [email protected] and https://www.facebook.com/bosuabyboo fanpage for support.

2.10. Can I check the goods before payment?

According to the regulations of shipping units, you will not be able to check the goods before payment. But you can be completely assured to receive the goods because Boo supports you to return the product in the first 15 days if the product has any problems, details please refer here.

2.11. How do I choose the right product size for me?

Please compare your measurements with Boo's size selection guide table attached to each product on the Website. You can choose the right product for your body with complete peace of mind.

2.12. How many times can an order be delivered to me?

The order can be delivered up to 3 times (If the 1st order is unsuccessful, the shipping staff will contact you for the 2nd time after the next 1-2 working days. Thus, after 3 unsuccessful transactions, the order will be canceled).

2.13. How much is Boo's shipping fee?

Shipping fees are regulated by each region. Please refer to details here

3. Return - Warranty.

3.1. What is Boo's return policy?

Boo hỗ trợ bạn đổi trả hàng trong 15 ngày, bạn có thể tham khảo chi tiết tại đây

3.2. What is Boo's warranty policy?

Boo supports 365 days free warranty for prints and other defects for 90 days, you can refer to the details here

3.3. The order I received is missing or wrong product, what should I do?

Please contact Boo immediately via Hotline: 1900 232313 support from 8:30 am – 5:30 pm daily from Monday – Friday or email: [email protected] – [email protected] and https://www.facebook.com/bosuabyboo fanpage as soon as possible, Boo will support you immediately.

4. Membership Card Policy.

4.1.. How to get a membership card at Boo?

  • As soon as you place your first order, you have become a member of Boo to accumulate points and enjoy other offers.
  • When you accumulate 12000 points, you will be promoted to a VIP customer of BOO and receive a 10% discount on full-price products throughout the system.